Job Listing
Support Team Manager - Disability Services
Westmisnter, MD

The Support Team Manager will work with a team of Direct Support Professionals (DSP's) to support the needs of a geographically-based support team of approximately 25-30 people with intellectual and developmental disabilities.

The Support Team Manager will have knowledge of the support needs of each person on their team. This includes individual plans, goals, employment supports, medical, behavioral and care needs, natural supports, transportation needs, activities of daily living and resources and entitlements. The Support Team Manager is also responsible for all aspects of the management of the Sr. DSP and DSP's on their team.


  • Create a positive atmosphere that encourages collaboration and teamwork.
  • Work with the team to develop new ideas and strategies to overcome challenges.
  • Oversee support for each person on the geographically-based support team.
  • Actively work with individuals to assist them to maintain and improve levels of skill and/or independence.
  • Work with the Quality Coordinator and team to develop and implement individual schedules for each person.
  • Build effective relationships with each person, their team and their natural supports. This may include employers, community members, families, caregivers, residential agencies and Coordinators of Community Service.
  • Collaborate with the Manager of Quality Coordination regarding the intake and admission process and participate as needed. This may include attending school IEPs and participating in initial visits in the home, the community, and/or the center.
  • Provide on-call coverage as part of the on-call rotation, typically one week every two months. On-call requires being available outside of normal business hours to manage staffing and emergency situations and rare emergency coverage.
  • Provide all aspects of front-line management to Sr. DSP and DSPs, which includes regular coaching and feedback. Complete performance reviews in an effective and timely manner.
  • Participate in the hiring process for Sr. DSP and DSPs.
  • Collaborate with the Training Coordinator to ensure 90-day onboarding is complete for all new direct reports. Ensure each direct report has the necessary training and certifications to perform job duties. Collaborate with a direct report, Director of Program Services, and Human Resources department regarding ongoing training and development.
  • Follow HR processes and guidance regarding performance management, training and development, disciplinary processes and employee changes.
  • Conduct training as assigned, e.g. Mandt, First Aid, and CPR.
  • Ensure staff complete all required documentation in a timely, concise, accurate and understandable manner, e.g. Paylocity, incident reports, MARs, data sheets, etc.
  • Demonstrate knowledge of, and compliance to, agency policies and procedures.
  • Demonstrate knowledge of, and compliance to, state and agency regulations, including staff ratios and requirements.
  • Support the Quality Coordinator in the investigation of incidents as part of the incident reporting process.
  • Attend and participate in meetings as assigned.
  • Responsible for all aspects of the program in the absence of the director.
  • Complete other duties as assigned.
  • Bachelor’s degree in related field; 3 years of experience in human services; 2 years of supervisory experience.
  • Experience with behavior management preferred
  • Must have a clean driving and criminal history.
  • A valid driver’s license is required (must be 21 years of age or older to drive buses). Ability to obtain DOT certification preferred.
  • Certified Medication Technician (CMT) Certification, or ability to obtain CMT Certification within first 90 days of employment.


Excellent Benefits Package; Includes;

  • Paid Training's, including; Certified Medication Technician, MANDT, CPR/First Aid & More
  • Paid Time Off (PTO)
  • Paid Holidays starting right away
  • Referral Bonuses
  • 1 day off in the month of your Birthday
  • Employer paid long term disability
  • Employer paid basic life insurance
  • Medical, Dental & Vision
  • Flexible Spending accounts
  • Additional Voluntary life insurance
  • Short term disability
  • Retirement Savings Plans with Generous Employer Contributions
  • Tuition Reimbursement
  • Professional Development Opportunities
 115 Stoner Avenue, Westminster, MD 21157
Business Casual
Reference Code:  
Support Manager
Web Address:  
Contact Info:  
Courtney Fenske
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